09 beta Privacy Policy

The meaning of some important terms used in this policy is clarified below:

• "Platform" means the 09 beta website, mobile application, and all related services.
• "User" or "you" means any person who has registered on or is using the 09 beta platform.
• "Personal information" means any information that can directly or indirectly identify you — such as your name, email address, mobile number, financial details, and similar data.
• "Processing" means any activity involving information, including collection, storage, use, modification, or deletion.

This policy applies to anyone who accesses the 09 beta platform, creates an account, or uses any of its services. It applies even if you access the platform from outside Bangladesh.

09 beta collects user information in several ways. This collection is always limited to what is necessary for providing the service.

2.1 Registration Information

Information you provide when creating an account:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification)
• Password (stored in encrypted form)

2.2 Identity Verification Information

National ID or government-approved identity document details may be collected to verify your account and ensure security. This information is used solely for verification purposes.

2.3 Financial Transaction Information

Your mobile banking details (such as bKash, Nagad, Rocket, Upay account numbers) are collected during deposits or withdrawals. We never store your full PIN or password.

2.4 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device information
• Browser type and version
• Pages visited and timestamps
• Referral source
• Gaming activity and history

Collected information is used only for the purposes listed below. 09 beta never uses your information for unrelated purposes.

• Account management: Keeping your account active, confirming logins, and maintaining security.
• Service delivery: Running gaming, betting, and payment services without interruption.
• Customer support: Our 24/7 support team may use your information to resolve your questions or issues.
• Fraud prevention: Detecting suspicious activity and ensuring account security.
• Age verification: Your information is used to confirm that only members aged 21 and above use the service.
• Legal obligations: Using information where required to comply with applicable laws or regulations.
• Platform improvement: Analysing usage statistics to improve the user experience.

If you use responsible gaming services, information related to that will be used only to maintain the limits or self-exclusion arrangements set for you.

09 beta treats the security of your information as a top priority. Following industry best practices, we have put in place a number of technical and procedural safeguards:

• SSL encryption: All data exchanged between you and our servers is encrypted using SSL technology.
• Password hashing: Passwords are never stored directly — they are stored only using strong hashing algorithms.
• Access controls: Only authorised staff have access to data, and only to the extent required for their role.
• Regular audits: Systems are regularly tested to identify security vulnerabilities.
• Data backups: Regular backups are taken to protect against data loss or damage.

However, no system on the internet can guarantee complete security. Should a security breach occur, we will notify affected users in a timely manner and take the necessary steps.

4.1 Data Retention Period

Information is retained for as long as your account is active and for any additional period required to meet legal obligations. Information that is no longer needed is securely deleted after the designated period.

09 beta does not sell, rent, or provide your personal information to third parties for commercial purposes. Only the minimum necessary information may be shared in the following limited circumstances:

5.1 Payment Processors

For deposits and withdrawals, we work with mobile banking services such as bKash, Nagad, Rocket, and Upay. Only the information needed to complete a transaction is shared with the relevant payment service.

5.2 Game Software Providers

Evolution, Pragmatic Play, PG Soft, and other game providers may receive limited session data to operate their games. They do not receive your full personal identity information.

5.3 Legal Requirements

Information may be disclosed in compliance with a court order or a lawful request from a government authority. In such cases, we follow a policy of disclosing as little information as possible.

5.4 Business Transfers

If a business merger or acquisition takes place in the future, all relevant parties will be properly notified before any user data is transferred, and the continuity of this policy will be ensured.

09 beta uses cookies and similar technologies to operate the platform. Cookies are small text files stored in your browser that help recognise you on future visits.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and remembering your preferred settings. Without them, the platform cannot function properly.

6.2 Analytical Cookies

Analytical cookies are used to understand which parts of the platform are used most and to improve the overall user experience. Data collected from these cookies is aggregated and not personally identifiable.

6.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

As a 09 beta user, you have certain important rights regarding your own information:

• Right to access: If you want to know what information is stored about you, contact our support team.
• Right to rectification: If any of your information is incorrect, you can request a correction.
• Right to deletion: In certain circumstances you may request that your information be deleted; however, where legal obligations exist, it may not be possible to delete all information immediately.
• Right to object to processing: You may object to your information being used for specific purposes.
• Right to data portability: You have the right to request your information in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or email in Bengali or English. Requests will be assessed and acted upon as quickly as possible.

09 beta strictly prohibits anyone under the age of 21 (21+) from using the service. Age verification is mandatory at registration. If someone creates an account with a false age and this is later proven, that account will be closed and the return of any associated funds will be reviewed.

We do not knowingly collect information from minors. If any minor's information is inadvertently collected and we become aware of it or are notified, that information will be deleted immediately.

If you wish to close your account on 09 beta, please contact the support team. Even after account closure, certain information may be retained for a defined period for the following reasons:

• Keeping records of financial transactions — due to legal obligations.
• For use as evidence in cases of fraud or disputes.
• For audit purposes as required by applicable regulations.

Any information beyond these obligations will be securely and permanently deleted.

09 beta reserves the right to amend this privacy policy as needed. For any significant changes:

• The updated policy will be published on this page and the effective date will be updated.
• For major changes, registered users will be notified by email or through an in-platform notification.
• Continued use of the platform after changes have been made will be taken as your acceptance of the new policy.

We therefore recommend visiting this page regularly. You can learn more about the platform's overall policies and goals on our About Us page.

If you have any questions or concerns about this privacy policy, or if you want to exercise your rights regarding your information, please contact us:

• Live Chat: 24/7 direct support available in Bengali and English.
• Email: [email protected]

Our support team will respond promptly to any privacy-related requests. Visit the FAQ section to learn about the terms of all our services, where common questions are answered.